Bayantel / SkyDSL is Really Slow These Days
Wednesday
May 16, 2007
My DSL connection has been really slow for the past two weeks or so. Some colleagues of mine who also use SkyDSL are also reporting similar problems. Thing is, we people rely on the Internet to work, do business, and earn money.
Here’s an email I recently sent to SkyDSL customer service. If you have been experiencing slow speeds on your SkyDSL or Bayantel DSL (essentially the same) accounts, please don’t hesitate to call them up or send email. Their address is csdip@bayantel.com.ph .
Dear Bayantel/SkyDSL,
I’ve been having very slow speeds and unreliable connections on several of my SkyDSL accounts since about two weeks ago. I’ve been getting very high latency and low speeds, and this has badly affected my productivity (most of my work is Web related). I called up 411-2000 but the CSR I talked to said there were no outages or maintenance operations being done on the network. Still, I’ve been getting bad performance, regardless of machine (both PCs and Macs) I use, and on two locations.
Here are some details.
On both my apartments, I use Sky DSL bundled in with my telephone subscription. One 768kbps and one 384kbps.
768K – username (xxxxx). tel no (xxx-xxxx)
384K – username (xxxxx). tel no (xxx-xxxx)
Both of these are along Maginhawa St. in Teachers Village East Quezon City.
Here is a sample traceroute output (to gmail.google.com, one of the sites I find quite slow these days). I was asked by the CSR to send these over for your analysis.
Traceroute has started …
traceroute to gmail.l.google.com (209.85.139.107), 64 hops max, 40 byte packets
# 192.168.2.1 (192.168.2.1) 7.345 ms 2.492 ms 2.396 ms
# 202.78.96.116 (202.78.96.116) 32.113 ms 35.902 ms 34.489 ms
# 202.78.97.157 (202.78.97.157) 28.060 ms 32.474 ms 22.195 ms
# 210.4.2.195 (210.4.2.195) 24.580 ms 23.940 ms 22.066 ms
# so-1/1/0.ig3.lax1.alter.net (63.114.59.105) 330.247 ms 334.106 ms 325.866 ms
# 0.so-7-0-0.xl1.lax1.alter.net (152.63.112.250) 328.786 ms 392.810 ms *
# 152.63.57.78 (152.63.57.78) 329.267 ms * 328.802 ms
# 0.so-6-0-0.br1.lax7.alter.net (152.63.112.41) 327.186 ms 321.951 ms 327.682 ms
# lap-brdr-01.inet.qwest.net (205.171.1.145) 206.683 ms 202.827 ms *
# bur-core-02.inet.qwest.net (205.171.213.109) 203.963 ms 211.153 ms 205.584 ms
# sea-core-01.inet.qwest.net (67.14.1.186) 216.476 ms * 218.024 ms
# * sea-edge-08.inet.qwest.net (205.171.26.74) 222.415 ms 218.789 ms
# * 65.121.106.86 (65.121.106.86) 242.668 ms 240.028 ms
# 72.14.239.12 (72.14.239.12) 1467.341 ms 1513.570 ms 1480.514 ms
# 72.14.233.37 (72.14.233.37) 1465.196 ms 1461.246 ms 1466.459 ms
# 209.85.250.69 (209.85.250.69) 242.306 ms 209.85.250.65 (209.85.250.65) 1511.369 ms 209.85.250.69 (209.85.250.69) 241.461 ms
# * 72.14.239.190 (72.14.239.190) 242.521 ms 72.14.239.194 (72.14.239.194) 1513.615 ms
# * pr-in-f107.google.com (209.85.139.107) 1503.991 ms *
And here are some speedtest.net results.
The first one is using the Bayantel server in QC:
Download speed: 763 kbps
Upload speed: 701 kbps
Latency: 106 ms
The second one is using a Hong Kong server:
Download speed: 50 kbps
Upload speed: 41 kbps
Latency: 580 ms
This third one is using a San Jose, CA server:
Download speed: 132 kbps
Upload speed: 126 kbps
Latency: 243 ms
Notice the big speed difference. With this, I think we can perhaps initially rule out any problem from my end to your end (meaning between my computer/s and Bayantel) because connection from here to the Bayantel server (using speedtest) is fast. But connection to the rest of the world is slow.
I hope you can help out with resolving this problem. This is particularly unfortunate to people like myself who rely on the Internet to do work and business. And I have had several colleagues complaining of lost productivity due to slow speeds.
Regards,
Angelo Racoma
J. Angelo Racoma is a technology journalist and blogger. See more of his blog posts here at racoma.com.ph, commentaries at racoma.net, and Twitter feed at @jangelo.
Comments
Ger
October 18th, 2008 at 10:47 am
Ganun po b? Buti Nabad trip ako at pina cancel ko na ang application ko ng DSL ng BAYANTEL. Nag apply ako kahapon ng DSL. My Existing landline phone ako. ‘Di ko pa binayaran ang Bill ko ng Oct. 10 ang due date ko ay Oct. 30, 2008. kahapon din tinawagan ako ng sales person nila at naka auto barred daw ang line ko. Sabi ko sa Oct 30 pa due date nun. Nag-ok naman ang sales person………Biruin mo Saturday morning 10am pala lang tumawag uli sales person nila at ini eexplain sa ‘kin ang autobarred. Kagigising ko lang! ISA lang ang ibig sabihin nun. PAY in advance! Bago kabit ng DSL ko…Tapos, search ako ng blog PANGET pala service nila……….ONE THING FOR SURE magaling ang bayantel maningil.
Xtian POgI
November 19th, 2008 at 12:20 am
aw……… kala ko ako lng may problema sa bayan dsl…….. kainis tlga….. pero bat gnun sa…… speedtest cla ang pinakamabilis……..aw
victoria
May 13th, 2009 at 2:57 pm
haist! wala na bng mas papanget pa sa service nyo?! 5days akng wlang connection at 5days din akng nag fo2llow up almost same old melody ang nari2nig ko sa mga customer reps. ninyo. nagtu2ruan po kng cno may fault sbi sa office contractor daw,, ang contractor nmn sbi main office daw. kht cno pa sa inyo sana nmn i-consider nyo na nagbabayad kmi at dapt priority nyo lagi ang customers need and satisfaction. sayang nmn ang bayad nmn kng ndi magamit ang service nyo ng maayos!!!!
rouel glean
August 9th, 2009 at 7:02 am
connect to internet
lee
October 5th, 2009 at 3:46 pm
dto sa house namin bayatel gamit putol putol..kong ako sa inyo wag kau mag pakabit ng bayatel…sasakit lng ulo nyo sa subrang bagal putol putol pa grrrrrrrrr shit ka bayatel ka…
Joprotus
November 5th, 2009 at 9:23 pm
Hi, tanong ko lang kung may nakakaalam kung ok ba connection ng bayantel sa mandaluyong? if not, ano provider ang mabilis sa area namin at syempre ok na serbisyo din… Tnx in advance
Mark Bulanadi
December 17th, 2009 at 11:09 am
Pare stumbled on your blog, don’t know if you still remember me though. nice work on the site dude. i’ve been using skydsl for almost a year now i started with their 15 days free trial during the start of the year and i was getting good DL speeds from torrents and other stuff, until 3 months ago and it really became so slow. I was getting DL speeds of 200kbps for torrents before yet now i can barely reach 30kbps. but the weird thing about it is when i go to youtube or try direct downloading i still get the same DL speeds of about 200kbps. hmnnn is it just me or did sky put a limiter to the torrent downloads. anyways i can watch my series the way i used to. it takes too long to DL a 350MB series would take almost the whole day whereas before it just took about an hour max. really disappointing.
Nix
December 22nd, 2009 at 6:24 pm
Im using bayantel. Its very slow so Bayantel BOOOOOOOOOO!
Mark Williams
March 4th, 2010 at 1:38 am
yup…nakasubscribed ako for 1.2 mbps pero my transfer rate is only 15 KB/s to 50 KB/s – ibig sabihin 500 kbps lang ba ang subscribed speed ko?
http://www.youtube.com/watch?v=9ZO7hOt2Mug
Concepcion A. Garin
March 29th, 2010 at 11:50 pm
Sobrang bagal talaga ng internet service dito sa BAYANTEL at napakawalanghiya pa kung maningil kasi namatayan kami at na-delayed payments namin and yung internet services ay agad din nila pinutol. Aba, akalain ninyo nung magbabayad na ulit kami e, pati iyong period na pinutol nila ang services ay PINABABAYARAN at SINISINGIL kami sa services na ipinagkait nila? Tapos meron pang mas maliit sa ulo ng langgam na sadya yata ayaw ipabasa dahil isa ito sa pinagkakakitaan nila, ay kung meron ka reklamo tungkol sa billing eh dun ka tumawag?? Saan DAW KAYA YUN? NAHILO na ako kahahanap kung saan irereklamo ang sobrang paniningil pero kahit sa internet puro papogi lang ang BAYANTEL!!! Sobra na talaga!@!#$#@@
Concepcion A. Garin
March 29th, 2010 at 11:58 pm
Pwede po kaya ireklamo sa NTC ang ganito kasagawang servisyo ng BAYANTEL? My Acct.#336232651. Kahit na sa telepono, incoming lang at wala kami outgoing calls pero ang singil nila para sa kumpletong serbisyo. Malakas lang siguro itong bayantel sa kasalukuyang pamahalaan at Kongreso kaya walang magagawa si JUAN DELA CRUZ kundi tumanggap na lang ng pang-aabuso???
mmm
September 30th, 2010 at 12:22 pm
before ako nagpa transfer nag inquire ako sa cust. service ng bayantel kung ilan days ung transfer, sagot ng CS 3-5 days.
pero sa actual inabot ng 20 Days. As usual puro sorry.
Yung internet putol putol. Yung customer service la kwenta.
Masyadong mabagal service nila.
mmm
September 30th, 2010 at 12:28 pm
panget service ng bayantel, mahina yung internet.
wala kwenta yung customer service nila ang bagal
carmela
October 20th, 2010 at 1:44 pm
yung customer service ng bayantel is BASTOS sobra… Call ka sa kanila, answer nila phone tapos sabihin nila.. hold on for 1 min… tapos wait ka 2-8mins.. di ka nila balikan… grabe
arlene laguitan
November 11th, 2010 at 5:09 pm
TOTOO ANG PANGET NG SERVICE NG DSL BAYANTEL LAGE NAG HAHANG ANG PUTAH.. KUNDI MAG HAHANG MAWAWALN NG CONNECTION NG ILANG ARAW.. ANG TELEPHONE NAMIN ALMOST MAG 7 MONTHS NA WALANG CONNECTION.. SAYANG LANG BINABAYAD NAMIN.. AYAW LANG PATANGGAL NG ATE KO GAWA NG KAILANGAN PA DIN NAMIN NG COMMUNICATION.. SUGGEST NAMAN PO KAYO NG PWEDENG IBA PA NA MAS MAGANDANG INTERNET CONNECTION.. AMBAGAL PA DUMATING NG GAGAWA.. PARANG MGA PAGONG YUN IBA EENGOT ENGOT PA..
Tony
March 17th, 2011 at 1:21 pm
Lalo ata bumagal ngayon.
Reason nila ay Quake sa Japan.
All networks daw affected.
I tested my friends PLDTDSL. Yes latency is affected.
But download speed is still fast sa kanila.
My bayandsl could not even make a speedtest.