Bayantel / SkyDSL is Really Slow These Days
Wednesday
May 16, 2007
My DSL connection has been really slow for the past two weeks or so. Some colleagues of mine who also use SkyDSL are also reporting similar problems. Thing is, we people rely on the Internet to work, do business, and earn money.
Here’s an email I recently sent to SkyDSL customer service. If you have been experiencing slow speeds on your SkyDSL or Bayantel DSL (essentially the same) accounts, please don’t hesitate to call them up or send email. Their address is csdip@bayantel.com.ph .
Dear Bayantel/SkyDSL,
I’ve been having very slow speeds and unreliable connections on several of my SkyDSL accounts since about two weeks ago. I’ve been getting very high latency and low speeds, and this has badly affected my productivity (most of my work is Web related). I called up 411-2000 but the CSR I talked to said there were no outages or maintenance operations being done on the network. Still, I’ve been getting bad performance, regardless of machine (both PCs and Macs) I use, and on two locations.
Here are some details.
On both my apartments, I use Sky DSL bundled in with my telephone subscription. One 768kbps and one 384kbps.
768K – username (xxxxx). tel no (xxx-xxxx)
384K – username (xxxxx). tel no (xxx-xxxx)
Both of these are along Maginhawa St. in Teachers Village East Quezon City.
Here is a sample traceroute output (to gmail.google.com, one of the sites I find quite slow these days). I was asked by the CSR to send these over for your analysis.
Traceroute has started …
traceroute to gmail.l.google.com (209.85.139.107), 64 hops max, 40 byte packets
- 192.168.2.1 (192.168.2.1) 7.345 ms 2.492 ms 2.396 ms
- 202.78.96.116 (202.78.96.116) 32.113 ms 35.902 ms 34.489 ms
- 202.78.97.157 (202.78.97.157) 28.060 ms 32.474 ms 22.195 ms
- 210.4.2.195 (210.4.2.195) 24.580 ms 23.940 ms 22.066 ms
- so-1/1/0.ig3.lax1.alter.net (63.114.59.105) 330.247 ms 334.106 ms 325.866 ms
- 0.so-7-0-0.xl1.lax1.alter.net (152.63.112.250) 328.786 ms 392.810 ms *
- 152.63.57.78 (152.63.57.78) 329.267 ms * 328.802 ms
- 0.so-6-0-0.br1.lax7.alter.net (152.63.112.41) 327.186 ms 321.951 ms 327.682 ms
- lap-brdr-01.inet.qwest.net (205.171.1.145) 206.683 ms 202.827 ms *
- bur-core-02.inet.qwest.net (205.171.213.109) 203.963 ms 211.153 ms 205.584 ms
- sea-core-01.inet.qwest.net (67.14.1.186) 216.476 ms * 218.024 ms
- * sea-edge-08.inet.qwest.net (205.171.26.74) 222.415 ms 218.789 ms
- * 65.121.106.86 (65.121.106.86) 242.668 ms 240.028 ms
- 72.14.239.12 (72.14.239.12) 1467.341 ms 1513.570 ms 1480.514 ms
- 72.14.233.37 (72.14.233.37) 1465.196 ms 1461.246 ms 1466.459 ms
- 209.85.250.69 (209.85.250.69) 242.306 ms 209.85.250.65 (209.85.250.65) 1511.369 ms 209.85.250.69 (209.85.250.69) 241.461 ms
- * 72.14.239.190 (72.14.239.190) 242.521 ms 72.14.239.194 (72.14.239.194) 1513.615 ms
- * pr-in-f107.google.com (209.85.139.107) 1503.991 ms *
And here are some speedtest.net results.
The first one is using the Bayantel server in QC:
Download speed: 763 kbps
Upload speed: 701 kbps
Latency: 106 ms
The second one is using a Hong Kong server:
Download speed: 50 kbps
Upload speed: 41 kbps
Latency: 580 ms
This third one is using a San Jose, CA server:
Download speed: 132 kbps
Upload speed: 126 kbps
Latency: 243 ms
Notice the big speed difference. With this, I think we can perhaps initially rule out any problem from my end to your end (meaning between my computer/s and Bayantel) because connection from here to the Bayantel server (using speedtest) is fast. But connection to the rest of the world is slow.
I hope you can help out with resolving this problem. This is particularly unfortunate to people like myself who rely on the Internet to do work and business. And I have had several colleagues complaining of lost productivity due to slow speeds.
Regards,
Angelo Racoma
Comments
Larry, Quezon City
July 21st, 2007 at 8:36 pm
I would suggest that you consider Bayan DSL and Globe DSL. I would also suggest a wired connection. Wireless broadband is still at its infancy and is too easily disrupted by unwanted interferences.
I was the first user of cable broadband but there are too many problems connected with illegal connections on Cable TV. It has thus become very difficult for cable broadband providers to maintain a consistent service and this unreliabilty negates any advantages these companies may initially have had on speed.
Larry, Quezon City
July 22nd, 2007 at 1:40 am
I would like to add that if being online 24/7 is a necessity, it would be far better to subscribe to 2 different providers so that you will have connection redundancy.
I am currently subscribed to Bayan DSL, and am using the Globe 3G HDSPA as my backup. The latter also provides me with online connectivity when I am not at home.
To lower my overall communication bill, I subscribed to the 384kbps service from Bayan DSL rather than go for a faster connection. The monthly service is P900. I was surprised to discover that 384kbps more than meets my requirement for regular use. Before that, I had assumed that I needed to get at least double that speed.
I also subscribed to Bayan’s packaged landline phone which cost only P300 per month. A standard PLDT phone would have cost P700. So far, the Bayan landline phone service is as good as PLDT and I have had no problem in calling any PLDT or Globe landlines. I tested the landline against our other PLDT landline phone here and I saw no difference in the time it takes to dial a PLDT landline.
The Globe 3G cost P2,000 per month. The cost is higher than Bayan DSL but in addition to providing redundancy, it has the unmatched advantage of mobile nationwide connectivity whenever I am out of home.
So for P3,200 a month, I have Bayan DSL, Globe 3G Mobile Wireless Broadband via HDSPA, and a Bayan landline phone. Its not a bad setup and I have yet to suffer being offline since I adopted this setup many months now.
-lec
July 23rd, 2007 at 8:17 am
I’m in Baguio and Globe DSL/Zpdee nor Globe 3G HDSPA I think is not yet here. I asked some of the users of PLDT myDSL here and they said it is OK, that they’re getting speed they’ve subscribed to. But I heard some also telling that PLDT is slow and they get disconnected sometimes up to 3 days. I am also considering Bayantel DSL but I don’t know much of their services here. My friend told me to subscribe to Skycable Zpdee and maybe it would be much better because of its bandwidth and not necessarily the distance unlike PLDT DSL considering a center to the subscriber’s location. I am not really that technical but I do compare what these IPs best offer regarding with their speed, availability of connections on my line of work and with the least possibility of damaging my computer.
Larry, Quezon City
July 23rd, 2007 at 8:55 pm
I believe that the Globe 3G Mobile Broadband Broadband with HSDPA (not HDSAP, my mistake) is available in Baguio. I have not actually tried this in Baguio but its pretty much available in most of the cities in the Visayas and Mindanao that I have travelled to where Globe has a presence. Check it out there.
Please note though that this 3G connection is via USB or via PCMCIA Card and not via an Ethernet. So unless you have a way of sharing this connection to other PCs, the Globe 3G Mobile Broadband connection is pretty much a one terminal connection.
I do not have any info whether Bayan DSL has a site in Baguio. But you may want to check with it or its affiliates as its service would most likely be better than PLDT.
Good luck.
-lec
July 23rd, 2007 at 10:57 pm
Larry, thanks for your responses/additions on my queries regarding my internet connection and IPs.
I hope I could be able to have good internet connection this time, not that fast but as much as possible no internet interruptions/disconnections whatsover. Thanks.
Larry, Quezon City
July 23rd, 2007 at 11:22 pm
Its been a pleasure. I have learned much as there were also many in the past who generously shared their time and their knowledge. I am simply passing on what I have received.
Should you opt for the Globe 3G Mobile Broadband, Under “Settings” then “Connection Type”, click on “3G only” as Globe tends to default to the much slower GPRS. Only when 3G is not available in a specific area would I recommend opting for the “3G Preferred” setting.
The connection speed to 3G is displayed at 3.6mbps while GPRS is limited to about 256kbps or less. The actual throughput of 3G of course does not quite reach 3.6mbps but its considerably faster than GPRS.
Pax.
raineloire04
July 26th, 2007 at 7:35 pm
bayantel pppoe sucks! i have been having problems for a week now… they would fix your line then the next evening the net is again gone! kapoof
... their tech support is not fast! they are all bunch of id—ts. They keep telling me that ihave now 1000 worth of rebate but what is that compared to the amount or work i lost, im so freaking out and pissed off with them… if you could really afford it get a second dsl line as back up go get one … im still waiting for my globe broadband service activation… all i can tell you bayantel net sucks
i have no choice but to stick with them coz thats the only line allowed in our condo units…
hanz
August 10th, 2007 at 1:15 am
hello.. im just confused.. im with smart bro now and im using my laptop.. i just heard our neighbor is getting a connection through me…is that wat u consider as hack or something? i just wonder how does he get that connection, wer, i dnt have a router yet… my question is, is it possible that anybody can just share or get a connection everytym i turn on my pc and use the net even if im not with a router yet??? hoping for a reply. thanks
Prospero F. Aglipay
August 13th, 2007 at 2:24 pm
I have been experiencing the same problem with my SkyDSL connection and it has affected my business. I’m into work at home business using the ineternet. I have a hard time connecting on line everytime I open my computer. I cannot establish full connectivity and the speed is very slow. I have a Smart Bro connected also and tried it for for one month but I have to relocate it to my brother’s place in Lagro (from Project 4) and mentained my SkyDSL account. Smart Bro is always connected once I open my computer. My brother in Lagro also is not experiencing any problem with Smart Bro. I tried calling Bayantel regarding this problem but still the connection is very bad.
Larry, Quezon City
August 13th, 2007 at 3:22 pm
I would like to suggest that you check the wires from where Bayan/Sky conects office all the way to where your modem connects. If you have many wire taps for extension or if the line has been cut in several placed but were not properly spliced, this can cause a problem manifested as an intermittent off-again on-again connection.
I had problems of intermittent DSL connection until I removed all the wire taps for the extension, and tapped the DSL modem closest to where the wire for the phone/DSL enters the residence. This eliminated the problem.
Good luck.
Larry, Quezon City
August 13th, 2007 at 3:28 pm
Sorry for the typo. This is what I mean:
I would like to suggest that you check the wires from where Bayan/Sky connects in your office (near the utility pole) all the way to where your modem connects (inside your office). If you have many wire taps for extension or if the line has been cut in several placed but were not properly spliced, this can cause a problem manifested as an intermittent off-again on-again connection.
I had problems of intermittent DSL connection until I removed all the wire taps for the extension, and tapped the DSL modem closest to where the wire for the phone/DSL enters the residence. This eliminated the problem.
To test whether the cable in your office/home is really the source of the problem, you can try using a temporary direct cable connection from where Bayan/Sky makes the tap all the way to your DSL modem. If the problem persists despite this new and direct cable connection, then the problem is really with Bayan/Sky.
Good luck.
Kevin
August 15th, 2007 at 2:33 pm
Hi to All! Could anybody help me?
I am subscribed to Sky DSL plan 256 before and then upgraded it to 384 (same price).
My Problem is that there is almost no change to my speed ( only 260+kbps on tests) I thought that maybe my slow computer is the factor. (windows xp celeron 2.13 ghz, 512 ddr ram). But i tried to ask my friend who is also a sky dsl subscriber to test my username and password ( he has a Intel dual core 3.0 ghz, 1 gb ram) and it also marked 260+kbps (480-500 kbps on sod).
I tested his Username and passord on my pc and it marked 330+ kbps! (700+ on sod) (were both on the same plan, 384 kbps). So i sent bayantel an e-mail but they called and told me that my speed (260 kbps) is just on the allowable range for 384 kbps (they told me 50 kbps and above)and there is nothing that they can do about it.
So hows that! Do i need to wait for my speed to drop as fast as dial-up for them to fix my account??? how i wish to turn back the time and just subscribe to them after the 384 kbps announcement!
Kevin
August 15th, 2007 at 4:38 pm
Thanks Mr. Racoma! Tinawagan ko po yung 4112000 then i told them my problem and they checked my account. The representative told me that there is an upgrade on my account but maybe it is not yet configured so they asked me to wait. Then, they told me that my account was reset and asked me to test it. I got 360+ kbps on the test! Thankyou so much! I think i called the wrong guys because it is the number for bayantel dsl, not sky dsl. Thankyou so much! I will advertise your site to my friends! thanks thanks! thanks!
vinpaulo
August 15th, 2007 at 6:56 pm
anu ba maganda na dsl service ngaun? need suggestions
ruelspidey
August 21st, 2007 at 2:00 pm
grabe almost two weeks na sira ang dsl ng bayan dito sa amen….. napakabagal na at laging dc…. tapos ngayon tumatawag ako sa cs kaso wala din yata kahit ring ng phone wala….
SHIT kayo bayan…. alam niyo lang kumain ng pera
!
maganda ba ang mydestiny???? anyone who knows????
Olan
August 21st, 2007 at 7:47 pm
cjtjamandra
I am experiencing the same thing right now. And this is a big problem to me because I am not using the usual email accounts such as hotmail, yahoo, etc.. In short I cannot open my other email account at home
Was your problem solved??? Please let me know how long it took for you to solve it and how did you solve it???
I don’t know how you can let me know but I don’t want to post my numbers and emails here.
I am trying to find a way to contact you privately…
anna_cho
August 22nd, 2007 at 12:20 am
i racked my brains from morning to afternoon thinking there might be a virus in my computers.after calling bayantel (30min),i was able to get through.i extracted the info that there is an international gatelink cable problem(underwater) so internet (all bayantel subscribers) is so slow.i pointed out that bayantel has to publicly announce regarding this problem resulting from technicalities to avoid trouble and inconvenience among their subscribers as part of their responsibility since we are paying for their services.yet when i checked bayantel dsl speed meter, it gave 1.5mbps speed.it’s fraud. deceiving clients that nothing is wrong with their system. transparency is and open communication should be practiced. since bayantel is owned and operated by owner of ABS-CBN, it is somehow shocking to note that the broadcasting company, prestigious and famous as the firm that helps and reaches out to the “poor, victims of felony, and underprivileged” could muster brazen and utter fraud, deceiving and covering up “incompetencies and technical malignancies in dsl system. not only are they deceiving their clientele but they are “covering up” faulty equipment by telling their clients that “nothing is wrong” with their system and it’s probably “faulty equipment or computers” which contributed to the slowness of speed of the dsl.
cut the crap. the filipinos are an intelligent people, ever-persevering yet there are limitations to our being “passive” with your failure to uphold your integrity as a dsl provider company. you should check what your company stands for and what it means to uphold one’s reputation in the industry.
rb, manila
August 25th, 2007 at 12:11 pm
I’ve been a bayan-skydsL subscriber for almost 3yrs and i think they are performing well with delivery of their service. Whenever i encounter a problem, csr would always advise what to do and tell what the problem and it is true. I have 1 bayan DSL account in my province bundled with Voip-Manila number, 1 DSL account here in Manila, and 1 SPAN-bayan wireless.
This is my advise whenever you encounter problems:
1. DSL Slow connection – Check your PC for applications flooding your memory and bandwidth. This can be done by using stand-alone PC, bandwidth/ping/latency test and point-to point test.
2. DSL Slow connection on multiple computers-shared via server or NAT router – test using stand-alone PC(isolating router). Request for a replacement of modem (Huawei modem is not good for shared set-up it was tested with intermittent connection, ask for ZTE or Aztech)
3. If slow problem is recurring and not resolved, ask a tech visit and ask them how many E1 connection they are using on their DSLAM. Most of intermmitent/slow connections are caused by congested DSLAM. Bayan is on the process of upgrading to 10G network thus eliminating per-E1 link on DSLAMs w/c hopefully would make speed better.
4. For frequent downtimes w/ DSL light not sync – this maybe caused by
a.physical line problem – ask the techs to test end-to end line from your home to the node for possible open, corroded, or grounded line that causes so many errors on ADSL. If yo are able to access the modem, check for the incrementing errors on the ADSL line, a fast increment is not a good sign.
b. stolen cable – caused by scavengers who cut and melt copper cables for money (usually restoration is quick, depends on the first user to complain w/c will trigger the checking)
c. Commercial power failure on your area – most nodes are backed-up w/ batteries w/c wouldnt run for more than an hour.
d. Fiber optic breaks, optical redundancy and mux problem – where all voice and data traffic passes and if not well protected on a redundant link, downtime is certain.
e. International link problem – usually caused by international equipt failure, break on submarine cable going to the internet servers. Usually this problem is not frequent and restoration takes some time and international traffic will be routed to protection links w/c could result to a less than 100% original speed performance – this causes slow connection to international sites.
5. For bayan SPAN users – the service is good and cheap but as of the moment it is not that stable. Although problems doesnt happen most of the time, I recommend to bring with you the GSM as a back-up. Bayan SPAN-internet uses CDMA 1x and asper test 150kb is attainable but usually not guaranteed. Maybe not too long after stabilizing the network it would offer speeds up to 2gig or more(CDMA technology is on the process of evolution to ethernet speeds), much promising than Globe or SMARTs GSM. This is also the reason why Globe, Smart, Digitel Sun is switching from GSM to CDMA for their wireless landlines and broadband internet.
6. If ever you encounter problems with their service, jst report and ask for a trouble ticket number. This way every problem will be documented and rebates will not be contestable.
Lastly, if you are not really satisfied and you find the service poor in your area always think twice because other providers encounter similar problems w/c could be much worse. Sometimes performance is dependent on your location, on what node subscribers are terminated. Maybe make a survey first before deciding.
As a consumer, it is important to be aware and understand how these things work. For some cases, internet link redundancy would be a great idea if your work is dependent on this technology.
Good luck.
Ken
September 13th, 2007 at 12:39 am
Hi everyone.. I just sent my DSL application to Bayantel and when the technician came the next day to install the connection we were having a really bad transfer rate.. when you launch a browser it takes about 3-5 minutes maybe more to open the homepage.. I was really enthusiastic at first but now I am having my doubts.. any advice people? Thanks!
Larry, Quezon City
September 13th, 2007 at 1:49 am
Hi Ken,
Check your physical connection. The info provided earlier by rb Manila is very detailed and should help.
Then too there is this other info you may not have. I do not know if this will help but I have also experienced very slow response from my DSL connection from Bayantel for some sites in the last few days.
If I did not have a second provider, I would have pinned the blame on Bayantel. But it would seem that the problem is not just with Bayantel as I also experienced the same thing using the Globe 3G with HSDPA connection.
I then checked with my brother who also lives in Quezon City. He also has a Globe landline DSL and a Bayantel landline DSL. He confirmed having the same problem with both Globe and Bayantel. He also has a Globe 3G with HSDPA and this too was very slow.
andy
September 19th, 2007 at 9:10 pm
hay.. isa lang talaga ang explanation ng bayantel. yung CIR nga, as someone said earlier. tumawag ako kanina sa bayantel, and they said to me na hindi talaga pure 384kbps ang marerecieve ko dahil sa CIR nga. and sabi nila, besides, yung advertised speed eh limit daw yun. which means we’re paying for the limit, not the speed. hell be damned, but as far as they’re concerned, they’re providing you UP TO (not as is) what speed you’ve paid for. regardless if you’re getting 384kbps or 1bps. I hope someone comes forward with a petition to change the policies of these broadband providers. so far wala pa talaga masyado involvement ang gobyerno dito eh. we need more laws on electronic networks here in the philippines.
by the way, para dun sa mga nakakaexperience na google lang ang napupuntahan nilang site, try restarting your broadband modem. madalas talaga mahina ang cold start ng internet connections eh, so a restart would most probably fix the problem. and as for the router problem.. I’m still bugged by that kind of explanation, since routers work by managing the traffic used by a network, so it’s supposed to avoid slowdown unlike hubs and switches. so, I don’t know, maybe a nice tweak or two would fix it, hopefully..
erwin
September 23rd, 2007 at 12:44 pm
@J. Angelo Racoma
hey i wanna know the trick you are using to get a bandwidth of 786Kbps during day time. I am using the same plan as yours. Can you teach me how?What is your email buddy?
kangkong
October 25th, 2007 at 11:49 am
ANG DSL PO kasi mas mabilis kung mas malapit ka sa COMPANY or ang area nyo ay malapit sa site ng ISP
KUNG malayo ka po mahina ang signal (hindi signal sa ere sa wire) kaya mabagal
SA speedtest naman hindi naman lahat ng server reliable maraming interference ang nangyayari
kung ang latency mo ay
charlie
November 5th, 2007 at 11:42 pm
im having problems with bayandsl now.. there are times ok naman siya.. pero frequently ganito scenario..
every 2-3 minutes i lose my internet connection.. then babalik siya after a few seconds.. then after another 2-3 minutes putol nanaman..
and speed is ok but during peak hours grabe ang bagal.. anyway, does anybody know what to do on these situations? i tried resetting the modem (kasi once nung nireset ok na e..) but now it doesnt do anything.. any help would be greatly appreciated! thanks!
crazymiks
November 8th, 2007 at 7:17 am
well i have my sky dsl more than a year. at fisrt the connection is good. then its getting terrible nowadays getting tired of always reporting bad connection always the same problem over and over. (arent they doing something for the same problems?) like now the connection is unreliable always disconnects, online games are no good, getting high latency. There a times i can surf faster using a dial-up connection, hate it or not there are no good ISP providers. BS! My location to the Bayan Operation is just one tricycle away and my link is so bad. FCK!
lurker
November 12th, 2007 at 6:39 pm
i’ve been having troubles with bayantel lately. frequent disconnections happen for 10-15 minutes especially if i upload big chunks of data (around ~10 MB maybe). sometimes i couldn’t even get an IP from their servers (usually happens from 12MN to around early morning). if this happens again tonight, i’m gonna switch to another ISP.
charlie
November 13th, 2007 at 4:42 am
same here.. dati, the intermittent connection only happens around 6pm – 10pm.. then it moved to around 12am afterwards.. now its almost 5am and still the same.. my dad says its just congestion blah blah blah.. BS does everybody get up at 3am just to use the net? then he says theres a problem with international sites.. thats not the problem.. its the frequent disconnections.. haaaay.. anyway, if anybody knows how to fix this please share.. thanks!
Destroyer
November 24th, 2007 at 10:47 am
which one ang mas better skydsl/bayandsl or pldt my dsl??
sahara Fiarview, QC
December 1st, 2007 at 2:02 am
i’ve been a bayantel sky dsl subscriber for 14 months now. at first they had excellent DSL.. As i cafe shop owner i rely my productivity to the internet speed i get.I have noticed as time passed since march this year i am having trouble with my DSL i get slow connection..and time to time it gets fixed and then after 3 weeks the speed goes bad again…Since july I could no longer level up my character in RAN online for i experience latency that i could not play the game effeciently..I would get 100-200kbps speed during daytime and its really hard to run a internet cafe with that speed..For i am paying the supposed 1MB speed. but starting last week it really got so bad that it would take me mins just to get a speed result and i’d get 23kbps.the tech told me that theres a problem of data supply.. and even during 3AM my speed is at max 200kbps..Whats going on??? since i have a static IP they said nahihigupan ako ng speed.. wow im paying 3k a month for my own benefit and somebody else is enjoying what im paying for???how lame is that.. and bayantel said the lowest i should get is 64 as for the CIR c’mon lage nlng ba gnun im paying 3k a month for a damn connection like a dial-up.. bayantel sucks
!! i would never encourage dsl applicants here to subscribe to bayantel…cz they blow
Larry, Quezon City
December 1st, 2007 at 6:02 am
I understand what you mean. My connection with Bayan DSL has been very erratic, ranging from good (used to be excellent) to non-existent, which is my current situation as I write this.
I am sending this from a Globe 3G HSDPA … but its really crawling and seems more like a dial-up in many instances when I am forced to use it inside the house bec. Bayan DSL is down.
The problem though is as bad as Bayan DSL may get, the other choices available are even worse. PLDT is a non-starter. Globe used to be good, but now really sucks according to my brother. His “free” VOIP phone hasn’t been working since more than 3 months ago … no calls, no dial tone even.
I still recommend having redundant connections …. with at least a dual and maybe even triple connections if you can afford it.
Larry, Quezon City
December 2nd, 2007 at 2:39 pm
Your plight highlights the problems that most broadband subscribers seem to have. The solution though does not seem to consist of getting a new provider as PLDT is worse, and Globe while good before has now become at best mediocre. I used to be a subscriber of Destiny but that always went out the window when the connection became worse than a dial-up. My Bayan DSL goes from good (used to be excellent) to none existent at some times of the day.
I believe that the solution consist of getting a second, and even a third provider, and getting a proxy server or a twin router to handle multiple connections. This redundancy is the only way that I have managed to attain a continuous, if sometimes slow Internet connection.
ivan
December 3rd, 2007 at 9:02 am
@sahara
i thought that bursting connection would ONLY just apply for those have dynamic IP. It just like having a PPPoE connection (dynamic), our subscription is shared by 16 subscribers.
If we do MATH for your subscription,
1000 / 16 = 62.5 or rougly 64Mbps.
the question is, Why would I be going to a STATIC IP if the technology (design) they been using is just the same.
ivan
December 3rd, 2007 at 9:04 am
They’ve changed their name from SkyDSL to BayanDSL.
But the most appropriate is BAGALDSL.
peace
jj okner
February 18th, 2008 at 2:46 pm
I think it depends really on the location coz here in Abad Santos, Tondo, Manila im getting Similar problems with Bayantel and not with PLDT. In Bayantel with plan 384kbps im getting only 140kbps anytime except 2:00AM to 5:00AM(madaling araw akong puyat)w/c I get 240kbps in fairness. Also, my ping is 450 to 560 Average peak and offpeak (SOD is on all the time) which is so comparing sa mga results ng connection to Quezon City server nila. But when I switched to PLDT, everything is working perfect until now. I’m getting 512 kbps which is what im paying for (512kbps plan) and my ping is so fast (130 to 150 Average)even in online gaming(GRAW2 MP). I remember a PLDT lineman says to me that the DSL line in our area is the newest to facilitate new subscriber which means it may not last long.
mashecaba
March 1st, 2008 at 11:36 am
Ako naman walang internet since January. Tapos ilang linggo akong nangungulit sa Bayantel. Tapos pag kinabitan ng router may problema. Sabi ako daw may problema. Eh inayos ko na lahat ng puedeng ayusin. Eh hindi daw nila concern yun kasi router configuration yun. Walang pinadala na technician. Binalewala ako. Eh nagpakabit ako ng PLDT. Isang kabit ko lang ng router, go na ako. Wlang ka-hassle-hassle. Eh tutal waqlang internet connection yung Bayajn Tel, di naman ako pinapansin ng CSR, PLDT na ang ginamit ko. Hindi na ako nagbayad. Tapos dating pa din ng dating ang disconnection notice at kahit wala akong pakinabang sa kanila ay may bill pa din. Ang kapal ng mukha nila! Tapos ie-endorse daw sa kanilang LAwyer for court action. Grabe! Kapal talaga! EH yung iba iniignora nila. Sabi ng friend ko ignorahin ko na lang daw. Ang problema yung mga nag-ignora naman ay hindib na doon nakatira. Eh ako nasa parehong address pa din. Ano kayang mabuting gawin?
Arthur Catangay
March 5th, 2008 at 1:35 am
Dear Bayantel / Skydsl
I am having a hardtime getting connection to the internet these past days. I have reported this to their customer their reply was, my problem will be reported to their technician to check my connections. However, everytime their technician will arrived at home, connection seems to be ok so no repairs nor checking will be done. I guess they have an internal problem which they do not disclose to their subscrbers. I think this is unfair for all of us. We deserve to know what really is going on beacuse for me, what is important is “honesty” not an alibi.
I would like also to inform all bayantel dsl users (in case you are not aware) that there is a REBATE OF P500.00 per day if the connection will not be up within 24hrs after you have reported the complain to their customer assistance.
I’m sure that bayatel is doing their best to address the problem but they must also give an advisory to their customers. Our time is being waisted trying to get connections isntead of doing some other important thisngs to do. Some subscribers are dependent on internet connections in dealing with their clients. Opportunities are being lost, time is being waisted. Is this the way you are dealing to your customers? I would like to reiterate again that “HONESTY” is very important.
Anna SD
April 24th, 2008 at 8:05 pm
Hi Guys,
I am from QC near Munoz area and enrolled BayanDSL. Naku, we’ll see… Ngayon ko palang makikita. Kasi kanina, pumunta sila sa house to set up my connection. Ayaw maconnect. Yung DSL led ayaw umilaw. Tas babalik na lang daw sila… e Kaso may pasok ako ngayon. Tignan natin kung gagana na pag uwi ko. hehehe.
Good luck for me. Sana yung place ko has no problem with the connection. I mean speed
jj okner
April 29th, 2008 at 10:19 am
Hi Anna,
Just try your luck, malay mo may himalang makuha mo yung subscribed speed mo. Like me, natsambahan ko lang sigurong bagong bukas yung linya ng PLDT dito sa min, kasi yung Bayantel e congested na. (Abad Santos, Tondo, Manila here) More luck to you…
rham
May 6th, 2008 at 7:00 pm
have the same problem, i don’t whats going on, but i’m really having real hard time in this.. too much dc and lga, huh
got damm very very slow…
Gracey
May 12th, 2008 at 12:48 pm
Am wanting to get a high-speed connection but all the reviews of all the providers say this and that. am living in far-flung Fairview, QC. Any suggestions would be of big, big help.
Winnie
May 23rd, 2008 at 3:42 pm
Yes it has been slowong down and it’s really annoying especially cause we use it for business purposes. If Bayantel won’t clean up its act soon, many of its customers will look for other ISPs, in droves.
Zas
May 24th, 2008 at 10:27 am
I think you should go guys for Happy Communication the first 4G Network Company base on the Philippines. http://www.happy.com.ph/
PaoloBaroja
July 17th, 2008 at 6:30 pm
actually ganyan din na rerecive kong speed sa speedtest pag sa server nila pero pag sa iba mababa lng ung na rerecive kong speed maybe this will be a long problem for bayante/ coz they dont even know what their customer are experiencing pag nag complain ka nmn sasabihin nila ok nmn daw ung connection wla nmn daw problem sus d lng nila alam kung anu ung gagawin
sobrang bagal nga ng youtube ko eh prng imeem lng lng dati mag load un eh 2loy 2loy kahit pa 30mins ung video sus pero ngaun mabagal pa sa dial up ung speed! nkaka badtrip nga eh! nkaka badtrip talaga…....
yvette of malabon
July 25th, 2008 at 12:16 pm
... ok nmn ang connection ng bayanDSL pag bago… gz2 ko n magpalit ng ISP. kea lng di pa tapos ung ung lock in period nmn… hay… im paying the ryt amount, pero di ko nakukuha ung satisfaction sa pag gamit… sabi nmn ng cuzin ko try ko mag-upgrade ng net… cud u believe… pag nag ddwnload aq ng cp themes, it takes 3 mns. bago madownload?? err… tas sa youtube nmn ung papanoorin ko n 51 secs. it takes 5 mns to load… para n xang dial up… cguro im just exagerating, pero ganon kz ung nakikita ko… ang bagl tlga… its not just a minor problem…
this was the result of my speed test @ testmy.net
Your connection is: 159 Kbps or 0.2 Mbps
You downloaded at: 19 kB/s
You are running: 3 times faster than 56K and can download 1 megabyte in 53.89 second(s)
Member Ident: CompID:1118528755480
Test Time:: 2008/07/24 – 10:08pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; MEGAUPLOAD 2.0)
Test ID: MZSA40YNV (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis info: May need help : running at only 27.37 % of your hosts average (NET.PH)
This was tested from a 512 kB file and took 26.359 seconds to complete
...
yvette of malabon
July 25th, 2008 at 12:20 pm
... ok nmn ang connection ng bayanDSL pag bago… gz2 ko n magpalit ng ISP. kea lng di pa tapos ung ung lock in period nmn… hay… im paying the ryt amount, pero di ko nakukuha ung satisfaction sa pag gamit… sabi nmn ng cuzin ko try ko mag-upgrade ng net… cud u believe… pag nag ddwnload aq ng cp themes, it takes 3 mns. bago madownload?? err… tas sa youtube nmn ung papanoorin ko n 51 secs. it takes 5 mns to load… para n xang dial up… cguro im just exagerating, pero ganon kz ung nakikita ko… ang bagl tlga… its not just a minor problem…
this was the result of my speed test @ testmy.net
Your connection is: 159 Kbps or 0.2 Mbps
You downloaded at: 19 kB/s
You are running: 3 times faster than 56K and can download 1 megabyte in 53.89 second(s)
Member Ident: CompID:1118528755480
Test Time:: 2008/07/24 – 10:08pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; MEGAUPLOAD 2.0)
Test ID: MZSA40YNV (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis info: May need help : running at only 27.37 % of your hosts average (NET.PH)
This was tested from a 512 kB file and took 26.359 seconds to complete
sabi sa result, my net only has a connection of 159Kbps, pero ang alam ko i subscribed 384kbps and a SOD up to 760+ kbps… i tested this around 12:00pm…
vince
August 8th, 2008 at 11:13 pm
Is anyone here been experiencing erratic connection lately? I am a pldt dsl user, Quezon City.
pido dido
August 18th, 2008 at 4:05 pm
bumagal na speed ng bayantel kaya na padpad ako d2 sa site nag hahanap ng dahilan bat bumabagal ang bayantel
parang gusto ko na rin mag palit ng isp
vince
August 19th, 2008 at 12:54 am
this week umayos naman ang connection. Nuong nakaraang mga araw, kapag ginagamit ko yung ping sa google, madalas nag ttimeout. ngayong linggong ito naging ok naman regarding pldt.
mark
September 11th, 2008 at 8:03 pm
ganito na ba ang bayantel ngayon??? kasi almost 1 week na, na twing 7pm nawawala ang internet connection sa shop namin hangang umaga… luge negosyo kung lagi ganito, nagbabayad kami ng on-time at buo amounting to P3,200.00 monthly, pero ang serbisyo nyo kulang, pinuntahan mismo namin ang opisina nyo dito sa naga city para humingi ng tech support, sinabing pupuntahan para i-check ang linya pero lumubog ang araw na namuti ang mata namin kahihintay, ano ito lokohan o biruan
we’re talking of business here and obcorzzzz money is involved here, kung magpapatuloy ang ganitong siste, cgurado magsasara ang shop namin, our business is totally dependent to internet connection that you’ve provided, kaya sana naman….... malaking pera ang nawawala samin sa twing nawawala ang internet connection sa amin…
vher
October 17th, 2008 at 7:05 pm
Grrrr ang tagal ko na nereklamo ito DSL ko bayantel ang speed na binigay sa akin at binabayaran ko is 2 MBPS kaso ang nkukuha ko 500kbps minsan less pa nga then panay time out sa yahoo and googles sa ping i hope may maka tulong sa problem ko hnde din nila magawan ng solution gusto na mag palit ano kaya recommend nyo guyz tnx po.