Comments on: Ideas For Offering Great Customer Service http://racoma.com.ph/archives/ideas-for-offering-great-customer-service J. Angelo Racoma on technology, economics, writing, problogging, and getting things done Sun, 13 Nov 2011 14:29:21 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Yeo http://racoma.com.ph/archives/ideas-for-offering-great-customer-service/comment-page-1#comment-137239 Yeo Thu, 21 Jun 2007 14:36:15 +0000 http://racoma.com.ph/archives/ideas-for-offering-great-customer-service#comment-137239 Dawg, I do wish that those US corporation would agree with you but as you know they really wanted to reduce the cost and as this develops several African countries are now atractting BPO companies. You know what, they may offer to do the BPO works for just a fraction of the cost, leaving us Filipinos with nothing. C'mon Dawg, what's stooping them US corporate guys from looking elsewhere on which just for $5 is a big thing in Africa? Dawg, I do wish that those US corporation would agree with you but as you know they really wanted to reduce the cost and as this develops several African countries are now atractting BPO companies. You know what, they may offer to do the BPO works for just a fraction of the cost, leaving us Filipinos with nothing. C’mon Dawg, what’s stooping them US corporate guys from looking elsewhere on which just for $5 is a big thing in Africa?

]]> By: Alex http://racoma.com.ph/archives/ideas-for-offering-great-customer-service/comment-page-1#comment-51542 Alex Wed, 28 Feb 2007 13:05:51 +0000 http://racoma.com.ph/archives/ideas-for-offering-great-customer-service#comment-51542 Hi Angelo, I think it's just the Pareto principle at work. Correct me if I'm wrong but I think many businesses still adhere to this. And it's really a bother to be ignored by many of these businesses since you don't fall in their A-grade customer base. Sometimes establishments even discriminate against the "lower" colors of credit cards. Arrgrh! That makes me want to pay in (cold hard) cash at times (that is if you're packing either oodles of the triplets or the moper in your wallet). I just don't know why providing excellent products and services have evaded the thoughts of top Pinoy businesses for so long. Maybe we just don't see it but there's probably money to be made from after sales. Oh yeah, and there's a Dilbert strip citing that bugs are intentionally put in software so that they could make money from upgrades and patches. Haha. CRM starts from pre-sales. So dealing with idiotic CSRs are the icing on the sh*tcake. Needing to contact after sales support means that you've got a sh*tty product to start with. It's a crazy world and the honest customers paying top hard-earned peso would always lose. Hi Angelo,

I think it’s just the Pareto principle at work. Correct me if I’m wrong but I think many businesses still adhere to this. And it’s really a bother to be ignored by many of these businesses since you don’t fall in their A-grade customer base.

Sometimes establishments even discriminate against the “lower” colors of credit cards. Arrgrh! That makes me want to pay in (cold hard) cash at times (that is if you’re packing either oodles of the triplets or the moper in your wallet).

I just don’t know why providing excellent products and services have evaded the thoughts of top Pinoy businesses for so long. Maybe we just don’t see it but there’s probably money to be made from after sales.

Oh yeah, and there’s a Dilbert strip citing that bugs are intentionally put in software so that they could make money from upgrades and patches. Haha.

CRM starts from pre-sales. So dealing with idiotic CSRs are the icing on the sh*tcake. Needing to contact after sales support means that you’ve got a sh*tty product to start with. It’s a crazy world and the honest customers paying top hard-earned peso would always lose.

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