Dec 23, 2010
The ads are everywhere about the Supersurf50 promo of Globe. My friends always tell me that they are registered to the “1-day unlimited internet mobile browsing” as offered by Globe’s Supersurf50, so I climbed on the bandwagon.
The registration for Supersurf50 was fast. In the confirmation text, it said
Enjoy unlimited internet surfing for 1 day
But after a few hours of making the most out of the 50 pesos I paid for the service, I received a text message from Globe:
Globe Advisory: Your account has reached 1GB in usage today. Subject to Globe Fair Use Policy, your internet service has been temporarily deactivated and will resume tomorrow. This promo is intended for moderate use. For heavy browsing, please upgrade to our Tattoo Postpaid plans. Thank you.
I managed to go look up for the said “Globe Fair Use Policy”, and I ended up reading Globe’s Fair Use Policy.
The intention of the policy seems to be reasonable; however, the content of Globe’s Fair Use Policy obviously lacks clarity and specifications. I asked my friends who use Globe’s Supersurf50 and I was no longer surprised with their frustrations about the misleading “unlimited” services of Globe.
Have you experienced the same with regards to the usage of the limited “unlimited” services of Globe?
If there are “limits” to the service, why call it an “unlimited” service in the first place? Isn’t this a plain and dirty way of fooling and tricking Globe users?
Ask yourself again: Is Globe’s Supersurf unlimited Internet promo really unlimited?Jonell Estillore is a guest blogger for racoma.com.ph. See more of his posts at neutraluniverse.wordpress.com.