8 Responses

1. Kates

   March 18th, 2007 at 8:03 pm

   1

   Great. Just ate at Max’s. Maybe if I’ll blog about their superb service, they’ll send me one of those. :). No, really. Their waiters are the best – at least here in Iloilo.

2. Sweet Sixteen | The D Spot

   March 19th, 2007 at 2:35 am

   2

   [...] And today morning, thanks to Max’s—they are launching their Power Breakfasts—we will be having a free meal. Max’s has distributed coupons for free breakfast during the launch, fro 7 am to 10 am, in any of their branches. These coupons were distributed to bloggers—oh, the perks. J Angelo’s wrote about it here. [...]

3. rhodora

   March 19th, 2007 at 8:28 am

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   Nice. Sana may ganyan din dito sa amin. But you know what, Angelo, I think I am the only active blogger here in our place in Dagupan. And from my sitemeter, I see no one from here is reading me as well…

4. marhgil

   March 19th, 2007 at 11:44 am

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   wow! sana, padalhan din ako ng Max’s, sa Batangas naman

5. Max’s Free Breakfast Day: Disappointing » The J Spot

   March 19th, 2007 at 7:57 pm

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   [...] So I posted yesterday about Max’s PR agent, Press Inc., handing out free passes to Max’s first day of offering its Power Breakfast line. I got 15 passes, while my mom got 10, mine I shared with some friends and relatives. About 9:00 a.m. this morning, we headed out to Max’s at Quezon Memorial Circle to avail ourselves of the free meals. [...]

6. Lisa

   March 20th, 2007 at 3:47 am

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   Hi, I got to here through Sexy Mom’s Blog. Her experience was similar to yours so I decided to repeat my comment there here:

   Recently, I reiterated to my staff at my that breakfast must be served hot (food gets cold fast here) and within 5 minutes (the service standard for breakfast as it is your first meal of the day).

   And I remember explaining to them also that the “reach” of a dissatisfied customer is no longer just 20 other persons. With the internet, service folks must realize that a dissatisfied customer can reach a few millions of people in an instant and leave the bad review online for eternity.

   Of course one should render good service not for fear of a bad review but to ensure happy, raving and (hopefully) repeat customers.

   I had a bad experience years ago with Max’s in Cebu. And as a courtesy to a fellow restaurateur, I told the owners about it because I was sure they would appreciate learning about the incident. The staff tried to cover it up but I was able to specify the time, table number and our food & beverage orders to prove I was there. They all got fired. It was a very, very, very severe offense. My point is, the owners did act on the complaint and I am sure they will take your review seriously and act decisively.

7. J. Angelo Racoma

   March 20th, 2007 at 4:14 am

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   Thanks for visiting, Lisa. Dine is my mom, and we both availed of our free breakfast at the same branch. You’re right—word of mouth goes a long way. What an unfortunate incident!

8. Blog Marketing Gone Awry » Jack Of All Blogs

   March 24th, 2007 at 12:18 pm

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   [...] Last week, a local PR firm contact a handful of bloggers, which included myself. They were inviting everyone for a free breakfast Monday morning to celebrate the launching of the Power Breakfast line of Max’s restaurant. I gladly obliged—I got a couple of dozen free breakfast passes, which were shared among friends and family. We were regular Max’s patrons, anyway, so we were excited to be part of the marketing blitz. We planned to review the food and the experience on our blogs. [...]