Comments on: The PLDT Customer Service Swearing Incident

By: Graziel

Graziel — Mon, 15 Aug 2011 10:36:06 +0000

STOP PLDT file complaint to nts. Gov. Com it will get results. Let the goverment talk to them. I had many billing problems and am filing multiple complaints. Takes 3 minute online (i had to use my chrome browser my MS would not work but other than that very easy. Ntc. Gov. Ph just asked minamal information. Everybody spread the word and STOP PLDT practices. Tell everybody ntc. Gov. Ph it is much easier than call 171, 172, 173 and it actually gets results. Ntc. Gov. Ph.

By: JlV

JlV — Mon, 11 Apr 2011 06:42:04 +0000

I thought maganda ang service ng PLDT pero based on experience haist wala na yatang lala pa sa service nyo. Sobrang bagal ng connection kahit yata ilang beses kami mgpaupgrade, we will come up with the same worst result. Dami ng nawawala samin, we don’t deserve this coz we are a good payer. I keep on calling your customer service but unfortunately always busy. Useless ang customer service nyo PLDT. Mga technician nyo parang galit pa ang yayabang wala naman palang magagawa, ano yun naghihire kayo ng mga mangmang? Ang tagal nyo na sa business industry dapat expert na kayo sa pagsatisfy ng demands ng clients nyo. Ang galing nyo maningil pero ang service nyo daig pa ang bobo sa walang kwenta.

By: lizzie

lizzie — Wed, 01 Dec 2010 11:21:06 +0000

MAY ASK LANG PO SANA AKO ANY IDEA OF MY PROBLEM….
LAST SEPT 2008 TIL MARCH 2009 NDE AKO NAKA RECEIVE NG BILL SA PLDT SO MARCH 2009 TRY KO SILA TAWAGAN AND ASK KO IF MAGKANO ANG BALANCE KO PARA MA SETTLE KO NA THRU BPI KASI NAKA ENROLL NAMAN ANG PLDT KO SA BPI SO PWEDE KO PAY ONLINE, TWICE AKO TUMAWAG SA KANILA ANG SABI WALA DAW PO AKONG UTANG.. AND ALSO NDE NAMAN CUT ANG LINE KO, AND PLDT KASI DI BA 2 MONTHS NA WALANG PAYMENT NG BILL AUTOMATIC CUT NA NILA ANG LINE??? SO AKO NAMAN SABI KO BAKIT KAYA WALA AKONG UTANG (NATUWA NAMAN AKO THAT TIME KSI WALA NA AKO WORK NDE KO NA KAYANG PAY ANG BILL) SO TILL SEPT 2009 NAKATANGGAP AKO NG BILL AMOUNTED TO 9,OOO PLUS, SO NAGULAT AKO SYEMPRE NAINIS NA DIN KSI UNANG UNA WALA NA AKO WORK AND TILL NOW MAY DUMATING NA NA LETTER FROM ATTORNEY NA NID KO DAW ISETTLE PARANG ANG LUMALABAS SA LETTER NA PAGKA HINDI KO DAW NAASIKASO THEY WILL LEVY, ATTACHED OR SEIZE KUNG ANU MAN PROPERTY MERON AKO… SO I DONT KNOW KUNG AAYUSIN KO OR BALEWALAIN ANG LETTER NILA IN THE FIRST PLACE NDE KO NAMAN KASALANAN YUN EH….. IPAKITA KO NAMAN SA PAGMUMUKHA NILA NA NDE AKO ANG MAY KASALANAN… MARAMING SALAMAT PO SA PAGREAD

By: Paks Kyo

Paks Kyo — Sun, 21 Nov 2010 12:54:55 +0000

3 araw na naging gago tong net ko . tumawag na ako sa kanila pero pareho2x lng ang sagot , nakakapagod makipag usap tang ina .
1st call ko sabi walang problema daw sa linya ko .
2nd call , may gingawa daw clang migration kaya bumagal iyong net ko
3rd call , May report napo kayo di2 sa amin Sir pero on going paring iyong migration .

tang ina ! Sana namn bawasan nila ung bills kung ganito man lang ang mangyari , ang hirap mag surf grabe . from 1mbps naging 280~300kbps . waaaaaaaaaaaaaaaa !!

By: anne

anne — Sun, 14 Nov 2010 10:30:55 +0000

yes PLDT SUCKS. BECAUSE THEY HIRE STUPID EMPLOYEES…MAGKAKAUTANG PA AKO. YOU KNOW THEIR PROMO-TELEPHONE LINE PLUS SIM OR DUO? BABAYARAN MO PALA PAREHO NG P2,500.00 ANG DISCONNECTION NUN. NAG-PROMO PA KAYO! DINADAYA NYO ANG MGA SUBSCRIBERS NYO! NOBODY EXPLAINED TO ME THAT WHEN i FAILED TO COMPLETE THE LOCK-IN PERIOD WHICH IS 2YRS, P5,000.00 ANG BABAYARAN KO. HELLO TO YOU STUPID LADY NA NAG-ASSIST SA KIN. matagal ako magalit na tao pero dito sa PLDT…grabe seconds lang. I even asked that stupid girl if I’m already settled and she gladly replied…yes maam.

I don’t know how this message can reach the higher management PLDT or help me settle this but it’s very disappointing that when it comes in protecting our names, our discipline in paying our bills on time…lahat eto mawawala dahil lang sa mga walang kwenta.

and sarap nyong i-media kung masisira din lang name ko!

By: anne

anne — Sun, 14 Nov 2010 10:14:25 +0000

I would like to say hi to cebuana. Go girl! and You’re right PLDT is horrible. I just received a disconnection notice today…while watching manny’s fight with margarito. And, to my dismay, the letter has no breakdown. I don’t know where that P2,614.32 came from. Of course I called their customer service to ask about the notice but they’re not sure with their answer. Instead, They advised me to personally visit the office to settle it.
The history is, I applied for a telephone line with that wireless sim or duo promo. I got the sim card from the lineman when they installed my line at the shop. In short, I don’t have any signed agreement for that sim to be my 2nd line. All I thought is it’s under promo if I apply for a line. Unfortunately, I have to cut the line and pay the amount of P2,500.00 because of the lock-in period agreement and that was last Sept. 30, 2010. As per the branch where I applied for the line, the amount in the notice is for the sim card. To hell with that customer service rep who assisted me when I cut my line and pay the amount of P2,500.00. I even asked her if I’m already settled with them because I’m not comfortable having unpaid bills. And she said, YES. To hell with you lady!!! If you could have at least informed me that I will pay P5,000.00 (for the tel. line and for the sim), HINDI KO NA SANA PINUTOL ANG LINE. Dahil wala kang utak, magkakaroon pa ako ng utang!

And for the billing department of PLDT… I cut my line last Sept. 30. Sana hindi nyo na pinaabot ng November 14 para singilin ako. BAKIT? kasi kung na-inform nyo ako agad na bayaran yung para sa sim card, there’s a possibility na ma-waive sya kasi nasa grace period pa. HININTAY NYO LANG TALAGA NA WALA NA SA GRACE PERIOD. YOU HAVE ALL my contact numbers…tinawagan nyo man lang sana ako or e-mail. I’m not even informed from the start na yang promo nyo (telephone plus sim) ay magkaiba. NAG-PROMO PA KAYO!

I don’t how this message can reach the higher management of PLDT or help me settle this. But, if there’s someone with the same experience, I will be glad to entertain some advice. I can’t pay a single centavo just because they hire stupid employees.

Hi angie…i-media kaya natin

By: marissa mason

marissa mason — Thu, 04 Nov 2010 01:56:18 +0000

complaining about PLDT employee working as a Plant Combination ManV;in Grace Park Service Zone who has asked thousands of dollars from my friend and has used the money for his lpg business; for his innova,garage; he is a user; swindler;this person needs to be removed from PLDT for his misconduct and being a sweet talker and has scammed my friend

By: Liza

Liza — Tue, 12 Oct 2010 03:10:38 +0000

PLDT nakakaasar! They cut your service due to unpaid bill which is not yet delivered to you. when I called 171, i had 7 tries and finally was able to talk to CRS after 30 minutes on the 7th try. Does anyone have the same experience? Wala man lang abiso or paramdam kung ano ang gagawin nila. MGA WALA SILANG MODO! I hope their management can address this.

By: Jumer Delos Santos

Jumer Delos Santos — Mon, 11 Oct 2010 04:07:44 +0000

To PLDT:
Me and my wife were just new in the PLDT. Although we’re hearing about the bad service from some of our neighbors and friends who used to have the service, we still decided to give it a try for we need the landline and internet connection because of the nature of our work. During our very first month, we already experienced losing a dial tone and slow connection for more than TWO (2) weeks. Although the DSL connection could be because of my PC, still the telephone didn’t work just right for half of what we’re going to pay for. Second month come, worse thing happened. Not only my telephone services but even the DSL connection is out for about a week now (everything is still down as I am writing this). I really made an effort to go to an internet cafe just to have this send.

Bad thing about the reps was, we were not informed of the things to do if this things happen. Worse is, the girl in the business office can’t even tell me exactly what is going and why is this happening.

She just said that if these things happen, we should do something to the best that we could to inform them so I can get refunds from it. Is that right? Aren’t you are the one who should know it and do something to the best that you could to inform us? Refunds are good, but no one cares for it. We know what we signed up for and we can pay it. We don’t our bills to be cut to a portion of what we didn’t get. What we want is to get the full service that we will be paying for. No problem about the bill. just give the full service and we will pay you in full.

If this happens because of inevitable things, make it a point to do your part and not that the customer will be the one to initiate it.

It’s like we are begging for a service that we will also pay.

By: foreign dude

foreign dude — Tue, 20 Jul 2010 13:14:11 +0000

If “yeah” is correct, then it sounds like the same situation which we used to have in the UK. The service needs to be “unbundled” from PLDT. In the UK, our ‘British Telecom’ ruled the waves with such a grand monopoly -ripping off the whole nation, whilst holding us back in the stone-age regarding internet speeds. Only when they were made to unbundle the lines did we get anything approaching fair competition in the telecom business.

So, it just goes to show, due to human nature,anyone who is in a situation to rip you off will do so……..fucking humans -who needs ‘em ..

THE ONLY WAY FORWARD in the Philippines, is to setup a Government body to assess the situation, because monopolisation to such a degree is bad for the country, believe me. Of course, given the rampant corruption inherent in your government, not doubt PLDT will be able to slow down such an inquiry for decades.