Comments on: The PLDT Customer Service Swearing Incident

By: PLDT hater

PLDT hater — Wed, 09 Dec 2009 08:43:37 +0000

I just received a call from PLDT reminding me of my bill… that pissed me off. Why? Since sa february pwede ko na iterminate ang dsl service ko with them, pinagtyatyagaan ko makita sa 2wire.com ang 66kbps… 89 kbps… against my suppose to be 1mbps. Hindi reliable ang sppedtest.net nila at their website, lumalabas nasa 1.31 mbps pa nga ako e…

Two agents received my wrath, one from billing & another from technical: ang bilis nyo magtawag ng billing kahit never pa ako nadelay ng payment pero ang bagal naman ng internet ko?!
Answer: Itest nyo po sa speedtest.net.
Mine: Madaya ang speed meter nyo mataas kunwari pero sa ibang spped meter mabagal naman talaga.
Answer: gawan po natin ng report iyan.
Mine: wag na, wala naman mababago sa service nyo. sanay na ako sa report report nyo na wala namang resulta. Di bale magpapalit na naman ako ng dsl provider after ng contract ko sa inyo.

Sana nga nakarecord ito para makarating pa rin sa kanila HMP

By: bok

bok — Mon, 07 Dec 2009 04:59:51 +0000

PLDT??-WAG NALANG TOY

By: JP

JP — Thu, 15 Oct 2009 01:19:13 +0000

Agree! PLDT is getting worst ever. i made several follows to their customer service but the no action taken from their part. When i asked the CSR “under remote testing pa daw” and they never responded to thier customer. This time PLDT has pissed me off….........

By: HatePldt

HatePldt — Wed, 16 Sep 2009 18:10:06 +0000

PLDT IS A MONOPOLIZING COMPANY - IF THEY DONT CHANGE THEIR CUSTOMER SERVICE - THEY ARE GOING DOWN BIG TIME.. I USUALLY NEVER BLOG OR BAD MOUTH ANY THING - I USUALLY FORGET ABOUT IT IN THE NEXT 15 MINS BUT THIS TIME PLDT HAS PISSED ME OFF.. I ASKED FOR TRANSFER OF LINE AND GUESS WHAT AFTER 2 MONTHS OF WAITING THEY FINALLY DID IT…. THEY GAVE ME A NEW APPLICATION..WHAT THE…

By: Angie

Angie — Wed, 16 Sep 2009 06:01:13 +0000

grrrr, PLDT is worst ever. my dsl is down 9 days now. and yet when asked the CSR “under remote testing “pa daw. When asked whats the problem, they will responded “tsine csek pa”. Hello di ba sila malaking telephone industry???! 2-3 checking the problem is more than enough to know the root cause of the problem. But min eis 9 days???? whewre on earth ul see this kind of service.

Pwede bang mag voice out lahat ng may problem sa PLDT! Cmon kung pwede lng i-media inefficiecy nila!

By: TSR

TSR — Wed, 26 Aug 2009 00:16:39 +0000

When she dropped that P*I* listen really closely oh how nonchalantly it comes out of her mouth and how she denies she said it in the following seconds after. If you have been in the call center environment like i have, you kinda figure things out.. She forgot to use her best friend—the “MUTE” button. Simple as that. She swore at the EU thinking she was on mute, and denied it after she was asked the first time, then a splash of cold water, realization that the EU had heard the cuss. Well, what can we say, local call center with local wage rates, prolly around 11k tops? This doesnt apply to the higher end of the spectrum of the industry. 45k net monthly (agent position) =D

By: Fred

Fred — Sun, 28 Jun 2009 04:27:32 +0000

And to you erin, they “should” be able to answer any question that is asked of pertaining to the service that they are there to represent. to answer your question about if I would want the technical difficulties on a connection I would not have asked the question if I did not want an answer to it. In my previous post I stated that the technicians must be sleeping on the job, I now have better information that they only work from 8Am to 5PM and there is no 24 hour maintenance personnel to work on any problems that might occur. IMO that is a very poor way to run a telecommunications business.

By: erin

erin — Sun, 21 Jun 2009 22:49:30 +0000

Everything was explained by the agent. The only thing that she made mistake of is not actively listening to the customer. As for the outage, that’s basically what we tech suports do. We opened a tool and check for an outage, if there is an outage, we tell it to the customer and the information about it. If you’re the customer, would you be interested in knowing the technical difficulties of your connection? Of course, most of the customers only wants the time when it will be fixed.

And for you Fred, it’s an outage. What troubleshooting steps can you do to get the customer connected if the problem is with server side? You can do whatever steps you can imagine in the customers premise and still it won’t let you connect.

By: Fred

Fred — Sun, 21 Jun 2009 11:25:21 +0000

The CSR’s employed by PLDT are clueless about how to trouble shoot a connection problem. The technicians most be sleeping on the job. Ask either one for an ETRO on a ongoing problem or a RFO for a fixed problem and all you get is silence from them. This is not rocket science that we are talking about but they need a understanding of how the whole system works before working in that type of a job.

By: erin

erin — Fri, 17 Apr 2009 04:34:52 +0000

The agent sucks,. She’s should be re-trained on how to handle irrate custmomers. She should expect such kind of customer, duh, she’s in a call center industry.