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Essays on tech by J. Angelo Racoma

The PLDT Customer Service Swearing Incident

| 91 Comments

burning-phone.jpgIt’s bad enough when your utility’s customer service desk lines are dead in the middle of a crisis. But what if your call actually comes through? And what if the customer service rep you’re talking to panics when you become assertive in making your complaint? What if he/she swears at you?

This was exactly what happened with PLDT‘s helpdesk in this incident as cited on Jepoy’s Captain’s Log. You can download the WAV file here. It’s either recorded by the caller or this could have been from the call center’s archived calls.

Here’s the skinny:

* The caller was complaining about his DSL service being down for a full day.
* The CSR says the tech department cites software updates for the downtime, and the client should expect the service to resume after a day.
* The client asks for a rebate for the two days downtime, but the CSR is reluctant.
* The client says he doesn’t want to pay for service not rendered, and utters a swear-word (not directed at the CSR).
* The CSR responds, swearing at the client.
* Client gets angry–while still calm–at the CSR for cussing.
* CSR pleads for the client not to get angry, *claiming she did not swear*.
* After the client reminds her that *she indeed cussed*, she responds she only said that because the client swore at her.
* Client says he just swore in general, but did not direct it at the CSR. Client asks for a supervisor.
* CSR panics and cries. She then disconnects the call.

Busted!

The client was able to get the CSR’s name, during that time she had not realized her mistake of cussing at the client. I’m not sure what happened to this call center employee, but I’m pretty sure either PLDT had this on record (call centers _do_ record calls) or the client sent in a copy along with a complaint.

Toxic

I don’t think the CSR intended to swear at the client, though. Maybe the cussing was an automatic reaction from hearing a swear word uttered–things like this could happen when one is under pressure, and when arguing. From stories I’ve been hearing, call center conditions are quite toxic, especially with the shifting (which changes every few weeks or so), six-day workweeks, and the generally poor labor conditions in the Philippines.

Now I understand things can get pretty stressful in call center situations, especially if the client the CSR is talking to is quite stupid and couldn’t tell a cupholder from a CD-ROM tray. But this is different. And a company’s helpdesk still does not have the right to swear at clients making legitimate complaints.

The helpdesk rep should have at least had the presence of mind to remember that she’s on the job and that she’s carrying the company’s reputation in her dealings with clients.

At the very least, the PLDT call center has probably been employing poorly-trained helpdesk personnel. Complacency? I guess so. Being the largest telecom network in the country, PLDT must have been sitting on its laurels and thinking customer service isn’t a priority.

Update

On afterthought, I don’t think anyone has bothered to verify this incident with PLDT. For one, I don’t think I heard the word PLDT anywhere–the CSR just said “welcome to DSL helpdesk.” And it’s even possible that this was not a call in the first place, and that the conversation was simply recorded for the purpose of discrediting a company.

Does anyone have direct contact to PLDT higher-ups or at least the company (or department) that manages its call center/s? Any information would surely be helpful.

Author: J. Angelo Racoma

J. Angelo Racoma is a technology and automotive journalist and blogger. See more of his work at e27. Follow him via Twitter at @jangelo.

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91 Comments

  1. What argument do you guys need to justify the situation? Raul (the client) was clearly of no fault here. So what’s the problem with cussing as an expression? You find it unprofessional? C’mon, let’s not be hypocrites here. And what’s with this corporate scenario? Raul was calling as an individual and a customer not as an employee or part of the coporate that is PLDT.

    The CSR was clearly out of line. That’s just that. She made a mistake and now she’s paying for it. Good for her.

    Justifying that both were out of line is just plain BS.. as in corporate BS!

    Let’s see how you handle yourself if you needed something so badly and couldn’t get it much more if you were paying for a service you can’t use.

  2. nice way to end this debate, eh xwirex?

    just to let off some steam…

    “What is this new behavior coming out from this people who travels abroad… We have no right to step in people wherever they worked on and whatever they do…”

    “Do you know the work of that guy? to which company is he working in? what title? what scope of work?—- because from the way he talks he looks big…”

    “If you did try to go out, you will feel that in our country… only here we can be satisfied with our life…”

    “I dont know what degree he finished but for psychologist like me that is the worst sign of an uneducated person…”

    to rcv_pass: i know this is almost a year too late, but hey, you really ticked me off.

    are you sure you’re a psychologist? Or are our psychologists, just like most of our CSRs, on their field just for the heck of it?

  3. the phone in the office had no line 3 weeks already….
    the pldt customer sevice told me na papupuntahin nilaang tao nila… dumating c tao ng saturday, unfortunately wala kaming tao na magguide kaya sabi namin bumalik sila the following monday…. walang nagpunta ng monday… the following day nag inform ulit ako sa customer service i checheck daw ………… to make the story short, this is the 3rd weeks na walang linya ang phone and for your information… fax line po iyon…. imagine gaano klking perwisyo iyon…. just before i write this, i called the pldt and they inform that the technical team is working on it …. and they claim that within 24hours may progress na… what if walang progress? cno ang malilintikan? and besides you, pldt, should make a harmonious relation with your clients…. marami nang phone companies nowadays….. alagaan nyo ang customers.,…. inform nio kmi about the progress and every actions you should ask us kung may gumawa ba or whatever…..
    one thing more….. darating na naman ang billinng,, eh pano yan di pa nman nmin nggmit ulit ng phone tapos ibi-bill nio kmi… unfair nman ata yon….dapat walang billing ung ilang weeks na wala kming linya…

  4. hay naku pazaway tlaga PLDT kc palagi kami pinadadalhan ng notice of disconnection samantalang monlthy naman kami nagbabayad kung tutuusin sobra sobra pa binabayad namin dun ehhh!!!

  5. PLDT sucks. They have been overcharging me. You know the Guild Wars promo last year? I availed it last March 27, 2006. It’s supposed to be charging me for 1 year only but until now they’re still billing me with that!

    Another thing is I lost connection from July 23, 2007 to August 2, 2007 and it’s their fault because they already told us that the error was on their side (Loss of configuration or something like that). They told me that they will give me a rebate… but my billing came and they didn’t even deduct it!

    I’ve been complaining to PLDT every year for 6 years already. I’m a PLDT myDSL Professional subscriber since 2001. That’s 3000 a month and they still have crap service.

    PLDT sucks I wish I could bomb the corrupt people there.

  6. the agent must be educated in handling this irrate calls. khit isumpa n xa ngclient she must not return it back! kung d n nya kya ung ktarayan ng client, a pillow or something soft beside her is a must as her “mad/anger reliever.” or kung wala, isang malalim n hinga lng ktapat nyan! she must remember that a CSR is a CSR. she must be very approachable.

  7. how true that pldtpaly Server Scout are to be pause thier game appitude on in the 1st day of january.how come thats the report mistake and provin without notifying each gamers…although those active player as well..plzz be confirm those report what i’ve read thank plzz reply at my email..stanley

  8. i had a similar incident today with customer service reps from PLDT… i have been following up a complaint for 2 weeks already, and today, i learned that they dont have a technician assigned for my case, well i just could not contact the eye center where i am connected, a already told them that its a business phone, etc, we need to have landline connection with this number etc…, because we have patients.. etc, 2 weeks after… no technician availbale… its just a case of “walang personalan with the CSRs, if the follow up the services, eh di walang mabwibwisit sa kanila?? if they just do their job properly and follow up the complaints, i dont think a sane, rational individual will cuss…

  9. and pahabol, can anyone tell me which telephone company serves boni ave mandaluyong area with both a phoneline and dsl? apparently, bayantel still doesnt have dsl in this area, how frustrating :(

  10. nakakatawa mga assumption ng mga tao…i personally know the csr. she forgot to press mute. she freaked out kasi napahiya sya. syempre lalahatin nyo na lahat ng csr di ba?morning and one of the first 10 calls lang yun kaya di sya stressed.

  11. ang pangit ng service ng pldt for 1 year na meron ako dsl di ko na mabilang sa loob ng isang taon ilang beses nawalan ng service.now is ther most nakakasar since june 8 until now aug 14 2008 wala cla action,everytime na tatawag ako sa csr on going po ang restoration pakihintay lng poh.UNTIL WHEN ANG PAGHIHINTAY!ganyan ba talaga ang service nyo napakabagal pero pagdating ng bill ang bilis nyo.nasisira na kau sa mga customer nyo.pwede ba ayusin nyo service nyo.

  12. Pingback: Bad Customer Service and How it Pays to Blog About It « Frugal Living Pinoy Style

  13. Pingback: Bad Customer Service and How it Pays to Blog About It « Discourses on Life

  14. PLDT has the worst customer service EVER! Horrible! I don’t know why this friggin company keeps on getting away with it. The culture of its people is definitely a reflection of the culture of the CEO or top management.

    If only there is an alternative company that can offer a similar service, I would stay away from any PLDT product. I bet they friggin monopolize the industry. PLDT and SMART are one and the same. Their big bosses should be friggin sued and hope the entire company gets a new company make-over to get rid of the top management. This is a horrible horrible company. Unprofessional is the best way to describe them. True reflection of the worst kind of Filipino that we all hate. I wish we have a more honorable Filipino company that could friggin topple this company down. I hate PLDT – the worst company ever – well, equally as bad as SMART

    • I would like to say hi to cebuana. Go girl! and You’re right PLDT is horrible. I just received a disconnection notice today…while watching manny’s fight with margarito. And, to my dismay, the letter has no breakdown. I don’t know where that P2,614.32 came from. Of course I called their customer service to ask about the notice but they’re not sure with their answer. Instead, They advised me to personally visit the office to settle it.
      The history is, I applied for a telephone line with that wireless sim or duo promo. I got the sim card from the lineman when they installed my line at the shop. In short, I don’t have any signed agreement for that sim to be my 2nd line. All I thought is it’s under promo if I apply for a line. Unfortunately, I have to cut the line and pay the amount of P2,500.00 because of the lock-in period agreement and that was last Sept. 30, 2010. As per the branch where I applied for the line, the amount in the notice is for the sim card. To hell with that customer service rep who assisted me when I cut my line and pay the amount of P2,500.00. I even asked her if I’m already settled with them because I’m not comfortable having unpaid bills. And she said, YES. To hell with you lady!!! If you could have at least informed me that I will pay P5,000.00 (for the tel. line and for the sim), HINDI KO NA SANA PINUTOL ANG LINE. Dahil wala kang utak, magkakaroon pa ako ng utang!

      And for the billing department of PLDT… I cut my line last Sept. 30. Sana hindi nyo na pinaabot ng November 14 para singilin ako. BAKIT? kasi kung na-inform nyo ako agad na bayaran yung para sa sim card, there’s a possibility na ma-waive sya kasi nasa grace period pa. HININTAY NYO LANG TALAGA NA WALA NA SA GRACE PERIOD. YOU HAVE ALL my contact numbers…tinawagan nyo man lang sana ako or e-mail. I’m not even informed from the start na yang promo nyo (telephone plus sim) ay magkaiba. NAG-PROMO PA KAYO!

      I don’t how this message can reach the higher management of PLDT or help me settle this. But, if there’s someone with the same experience, I will be glad to entertain some advice. I can’t pay a single centavo just because they hire stupid employees.

      Hi angie…i-media kaya natin

    • yes PLDT SUCKS. BECAUSE THEY HIRE STUPID EMPLOYEES…MAGKAKAUTANG PA AKO. YOU KNOW THEIR PROMO-TELEPHONE LINE PLUS SIM OR DUO? BABAYARAN MO PALA PAREHO NG P2,500.00 ANG DISCONNECTION NUN. NAG-PROMO PA KAYO! DINADAYA NYO ANG MGA SUBSCRIBERS NYO! NOBODY EXPLAINED TO ME THAT WHEN i FAILED TO COMPLETE THE LOCK-IN PERIOD WHICH IS 2YRS, P5,000.00 ANG BABAYARAN KO. HELLO TO YOU STUPID LADY NA NAG-ASSIST SA KIN. matagal ako magalit na tao pero dito sa PLDT…grabe seconds lang. I even asked that stupid girl if I’m already settled and she gladly replied…yes maam.

      I don’t know how this message can reach the higher management PLDT or help me settle this but it’s very disappointing that when it comes in protecting our names, our discipline in paying our bills on time…lahat eto mawawala dahil lang sa mga walang kwenta.

      and sarap nyong i-media kung masisira din lang name ko!

  15. The CSR was unprofessional. The customer was pushy at first, then downright rude after the p*ina flew out of the CSR’s mouth. Both were in the wrong. There was no need for “Sir Raul” to repeatedly cuss at the CSR. Ask for a supervisor. Complain. Don’t cuss the crap out of them. Lastly, I don’t believe “the customer is always right.” Everyone who’s been in the business knows this to be the biggest fallacy of them all. But, fact is, the customer is always the customer. CSR’s should always take the high road, because customer’s can’t be expected (or required) to do the same.

  16. PLDT Customer service sucks!!!!! My address got blocklisted by PLDT without me knowing it because their linemen transferred my neighbor’s Physical connection for landline and DSL connection in my address. We are few houses apart and according to my neighbor, he called 171 to complain that he’s having signal problems w/ his DSL, their resolution is to transfer the cable connection to a different location in our vicinity and they resort to transfer it to my area (address as well), without asking for my permission. My neighbor then did not pay his bills and i just found out that my address was blocklisted when I am trying to apply for a landline. Business center asked me to call and make follow up to 171 and every time I call 171, they would toss the coin to the business center. They rejected my application because of what they have done and asked me to ask my neighbor to pay first. WOW!!! they are making me their collector for their unpaid bills. My neighbor wrote them a letter stating that they did not pay the bills because he was overcharged and that he indicated in the letter that he never asked /requested for any transfer of connection / billing to a different address. This is one SCAM of PLDT. I hope that DTI would look into this kind of SCAMS.

  17. The agent sucks,. She’s should be re-trained on how to handle irrate custmomers. She should expect such kind of customer, duh, she’s in a call center industry.

  18. The CSR’s employed by PLDT are clueless about how to trouble shoot a connection problem. The technicians most be sleeping on the job. Ask either one for an ETRO on a ongoing problem or a RFO for a fixed problem and all you get is silence from them. This is not rocket science that we are talking about but they need a understanding of how the whole system works before working in that type of a job.

  19. Everything was explained by the agent. The only thing that she made mistake of is not actively listening to the customer. As for the outage, that’s basically what we tech suports do. We opened a tool and check for an outage, if there is an outage, we tell it to the customer and the information about it. If you’re the customer, would you be interested in knowing the technical difficulties of your connection? Of course, most of the customers only wants the time when it will be fixed.

    And for you Fred, it’s an outage. What troubleshooting steps can you do to get the customer connected if the problem is with server side? You can do whatever steps you can imagine in the customers premise and still it won’t let you connect.

  20. And to you erin, they “should” be able to answer any question that is asked of pertaining to the service that they are there to represent. to answer your question about if I would want the technical difficulties on a connection I would not have asked the question if I did not want an answer to it. In my previous post I stated that the technicians must be sleeping on the job, I now have better information that they only work from 8Am to 5PM and there is no 24 hour maintenance personnel to work on any problems that might occur. IMO that is a very poor way to run a telecommunications business.

  21. When she dropped that P*I* listen really closely oh how nonchalantly it comes out of her mouth and how she denies she said it in the following seconds after. If you have been in the call center environment like i have, you kinda figure things out.. She forgot to use her best friend — the “MUTE” button. Simple as that. She swore at the EU thinking she was on mute, and denied it after she was asked the first time, then a splash of cold water, realization that the EU had heard the cuss. Well, what can we say, local call center with local wage rates, prolly around 11k tops? This doesnt apply to the higher end of the spectrum of the industry. 45k net monthly (agent position) =D

  22. grrrr, PLDT is worst ever. my dsl is down 9 days now. and yet when asked the CSR “under remote testing “pa daw. When asked whats the problem, they will responded “tsine csek pa”. Hello di ba sila malaking telephone industry???!!!! 2-3 checking the problem is more than enough to know the root cause of the problem. But min eis 9 days???? whewre on earth ul see this kind of service.

    Pwede bang mag voice out lahat ng may problem sa PLDT!!!! Cmon kung pwede lng i-media inefficiecy nila!!!!

    • I too have that problem puro na lang nasa technical team na at tinetesting and line. Mag 5 days na kaming walang internet, e INTERNET CAFE business ko! Grabe sobrang BAAGAALL buti pa di ako umalis sa Globe. Wala lang kasi available na mataas na speed sa Globe kaya lumipat ako sa PLDT. Nakakadismaya ang service ng PLDT parang recording lang naririning ko sa sagot ng CRS paulit uliut…

  23. PLDT IS A MONOPOLIZING COMPANY – IF THEY DONT CHANGE THEIR CUSTOMER SERVICE – THEY ARE GOING DOWN BIG TIME.. I USUALLY NEVER BLOG OR BAD MOUTH ANY THING – I USUALLY FORGET ABOUT IT IN THE NEXT 15 MINS BUT THIS TIME PLDT HAS PISSED ME OFF.. I ASKED FOR TRANSFER OF LINE AND GUESS WHAT AFTER 2 MONTHS OF WAITING THEY FINALLY DID IT…. THEY GAVE ME A NEW APPLICATION..WHAT THE…

  24. Agree! PLDT is getting worst ever. i made several follows to their customer service but the no action taken from their part. When i asked the CSR “under remote testing pa daw” and they never responded to thier customer. This time PLDT has pissed me off…………

  25. PLDT??-WAG NALANG TOY!!!

  26. I just received a call from PLDT reminding me of my bill… that pissed me off. Why? Since sa february pwede ko na iterminate ang dsl service ko with them, pinagtyatyagaan ko makita sa 2wire.com ang 66kbps… 89 kbps… against my suppose to be 1mbps. Hindi reliable ang sppedtest.net nila at their website, lumalabas nasa 1.31 mbps pa nga ako e…

    Two agents received my wrath, one from billing & another from technical: ang bilis nyo magtawag ng billing kahit never pa ako nadelay ng payment pero ang bagal naman ng internet ko?!
    Answer: Itest nyo po sa speedtest.net.
    Mine: Madaya ang speed meter nyo mataas kunwari pero sa ibang spped meter mabagal naman talaga.
    Answer: gawan po natin ng report iyan.
    Mine: wag na, wala naman mababago sa service nyo. sanay na ako sa report report nyo na wala namang resulta. Di bale magpapalit na naman ako ng dsl provider after ng contract ko sa inyo.

    Sana nga nakarecord ito para makarating pa rin sa kanila HMP

  27. 1 year akong nag antay na maayos ang connection ko sa internet pero walang nangyari. Kalain mong pag hihintayin nanaman ako, sus! another 1 year nanaman?

    Ang hina talaga ng serbisyo ng PLDT-DSL d2 sa Tagum City especially itong si JONG-JONG JABONGGA supervisor daw to puro naman pangako walang action.

    Kurakot pa ang mga staff nila nanghihingi ng PERA para maganda daw takbo ng connection mo pero wala namang nangyari.

  28. Yeah Keep on complaining. Apply at Globe. Apply at Bayantel. Coz what these geniuses don’t know is that Globe, Digitel and Bayantel are only renting I-GATE access a.k.a International Gateway. All Internet in the Philippines passes thru I-Gate Fiber Optic cables. What’s going to bake your noodle later is this: Guess who owns I-Gate? Like it or not it’s PLDT. So when PLDT has a problem, all the other providers are down as well. Now suck on that.

    • If “yeah” is correct, then it sounds like the same situation which we used to have in the UK. The service needs to be “unbundled” from PLDT. In the UK, our ‘British Telecom’ ruled the waves with such a grand monopoly -ripping off the whole nation, whilst holding us back in the stone-age regarding internet speeds. Only when they were made to unbundle the lines did we get anything approaching fair competition in the telecom business.

      So, it just goes to show, due to human nature,anyone who is in a situation to rip you off will do so……..fucking humans -who needs ‘em ..

      THE ONLY WAY FORWARD in the Philippines, is to setup a Government body to assess the situation, because monopolisation to such a degree is bad for the country, believe me. Of course, given the rampant corruption inherent in your government, not doubt PLDT will be able to slow down such an inquiry for decades.

  29. Bakit laging wala kaming dsl?sabi me problema daw sa cable..bat ganun diba kayang ayusin agad yan?taga valenzuela city ako..sa marulas..paki ayos naman..sayang naman yung binabayad namin jan monthly..tapos ma delay lang konti..disconect agad.Please lang!paki ayaos naman!

  30. To PLDT:
    Me and my wife were just new in the PLDT. Although we’re hearing about the bad service from some of our neighbors and friends who used to have the service, we still decided to give it a try for we need the landline and internet connection because of the nature of our work. During our very first month, we already experienced losing a dial tone and slow connection for more than TWO (2) weeks. Although the DSL connection could be because of my PC, still the telephone didn’t work just right for half of what we’re going to pay for. Second month come, worse thing happened. Not only my telephone services but even the DSL connection is out for about a week now (everything is still down as I am writing this). I really made an effort to go to an internet cafe just to have this send.

    Bad thing about the reps was, we were not informed of the things to do if this things happen. Worse is, the girl in the business office can’t even tell me exactly what is going and why is this happening.

    She just said that if these things happen, we should do something to the best that we could to inform them so I can get refunds from it. Is that right? Aren’t you are the one who should know it and do something to the best that you could to inform us? Refunds are good, but no one cares for it. We know what we signed up for and we can pay it. We don’t our bills to be cut to a portion of what we didn’t get. What we want is to get the full service that we will be paying for. No problem about the bill. just give the full service and we will pay you in full.

    If this happens because of inevitable things, make it a point to do your part and not that the customer will be the one to initiate it.

    It’s like we are begging for a service that we will also pay.

  31. PLDT nakakaasar! They cut your service due to unpaid bill which is not yet delivered to you. when I called 171, i had 7 tries and finally was able to talk to CRS after 30 minutes on the 7th try. Does anyone have the same experience? Wala man lang abiso or paramdam kung ano ang gagawin nila. MGA WALA SILANG MODO! I hope their management can address this.

  32. complaining about PLDT employee working as a Plant Combination ManV;in Grace Park Service Zone who has asked thousands of dollars from my friend and has used the money for his lpg business; for his innova,garage; he is a user; swindler;this person needs to be removed from PLDT for his misconduct and being a sweet talker and has scammed my friend

  33. 3 araw na naging gago tong net ko . tumawag na ako sa kanila pero pareho2x lng ang sagot , nakakapagod makipag usap tang ina .
    1st call ko sabi walang problema daw sa linya ko .
    2nd call , may gingawa daw clang migration kaya bumagal iyong net ko
    3rd call , May report napo kayo di2 sa amin Sir pero on going paring iyong migration .

    tang ina ! Sana namn bawasan nila ung bills kung ganito man lang ang mangyari , ang hirap mag surf grabe . from 1mbps naging 280~300kbps . waaaaaaaaaaaaaaaa !!

  34. MAY ASK LANG PO SANA AKO ANY IDEA OF MY PROBLEM….
    LAST SEPT 2008 TIL MARCH 2009 NDE AKO NAKA RECEIVE NG BILL SA PLDT SO MARCH 2009 TRY KO SILA TAWAGAN AND ASK KO IF MAGKANO ANG BALANCE KO PARA MA SETTLE KO NA THRU BPI KASI NAKA ENROLL NAMAN ANG PLDT KO SA BPI SO PWEDE KO PAY ONLINE, TWICE AKO TUMAWAG SA KANILA ANG SABI WALA DAW PO AKONG UTANG.. AND ALSO NDE NAMAN CUT ANG LINE KO, AND PLDT KASI DI BA 2 MONTHS NA WALANG PAYMENT NG BILL AUTOMATIC CUT NA NILA ANG LINE??? SO AKO NAMAN SABI KO BAKIT KAYA WALA AKONG UTANG (NATUWA NAMAN AKO THAT TIME KSI WALA NA AKO WORK NDE KO NA KAYANG PAY ANG BILL) SO TILL SEPT 2009 NAKATANGGAP AKO NG BILL AMOUNTED TO 9,OOO PLUS, SO NAGULAT AKO SYEMPRE NAINIS NA DIN KSI UNANG UNA WALA NA AKO WORK AND TILL NOW MAY DUMATING NA NA LETTER FROM ATTORNEY NA NID KO DAW ISETTLE PARANG ANG LUMALABAS SA LETTER NA PAGKA HINDI KO DAW NAASIKASO THEY WILL LEVY, ATTACHED OR SEIZE KUNG ANU MAN PROPERTY MERON AKO… SO I DONT KNOW KUNG AAYUSIN KO OR BALEWALAIN ANG LETTER NILA IN THE FIRST PLACE NDE KO NAMAN KASALANAN YUN EH….. IPAKITA KO NAMAN SA PAGMUMUKHA NILA NA NDE AKO ANG MAY KASALANAN… MARAMING SALAMAT PO SA PAGREAD :-)

  35. I thought maganda ang service ng PLDT pero based on experience haist wala na yatang lala pa sa service nyo. Sobrang bagal ng connection kahit yata ilang beses kami mgpaupgrade, we will come up with the same worst result. Dami ng nawawala samin, we don’t deserve this coz we are a good payer. I keep on calling your customer service but unfortunately always busy. Useless ang customer service nyo PLDT. Mga technician nyo parang galit pa ang yayabang wala naman palang magagawa, ano yun naghihire kayo ng mga mangmang? Ang tagal nyo na sa business industry dapat expert na kayo sa pagsatisfy ng demands ng clients nyo. Ang galing nyo maningil pero ang service nyo daig pa ang bobo sa walang kwenta.

  36. STOP PLDT file complaint to nts. Gov. Com it will get results. Let the goverment talk to them. I had many billing problems and am filing multiple complaints. Takes 3 minute online (i had to use my chrome browser my MS would not work but other than that very easy. Ntc. Gov. Ph just asked minamal information. Everybody spread the word and STOP PLDT practices. Tell everybody ntc. Gov. Ph it is much easier than call 171, 172, 173 and it actually gets results. Ntc. Gov. Ph.

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